OSTicket API
  • Introduction
  • Get Started
    • How to Use
    • Authentication
    • Request Structure
    • Configuration
  • Ticket
    • 🟢[POST] Add
    • 🟢[POST] Reply
    • 🟢[POST] Close
    • 🔵[GET] Specific
    • 🔵[GET] Status
    • 🔵[GET] Creation Date
    • 🔵[GET] Creation Date by Status
  • Users
    • 🟢[POST] Add
    • 🔵[GET] Specific by ID
    • 🔵[GET] Specific by Email
    • 🔵[GET] Creation Date
  • Departments
    • 🟢[POST] Add
    • 🔵[GET] Specific
    • 🔵[GET] Creation Date
    • 🔵[GET] Name
  • Tasks
    • 🔵[GET] Specific
    • 🔵[GET] Creation Date
    • 🔵[GET] By Ticket
  • SLA
    • 🟢[POST] Add
    • 🔴[DELETE] Delete
    • 🔵[GET] Specific
    • 🔵[GET] Creation Date
  • FAQ
    • 🔵[GET] Specific
    • 🔵[GET] All
  • Topics
    • 🔵[GET] Specific
    • 🔵[GET] All
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  1. Ticket

[POST] Add

Insert new ticket into database.

Base URL:

{YOUR-DOMAIN}/upload/ost_wbs/

[ Header ] Authentication

Field
Type
Mandatory

apikey

string

✔️

[ Body ] parameters

Option
Type
Mandatory

query

string

✔️

condition

string

✔️

title

string

✔️

subject

string

✔️

user_id

int

✔️

priority_id

int

✔️

status_id

int

✔️

dept_id

int

✔️

sla_id

int

✔️

topic_id

int

✔️

Body request example:

{
"query":"ticket",
"condition":"add",
"parameters":{
  "title":"Titulo do Ticket",
  "subject":"Subject do Ticket",
  "user_id": 1,
  "priority_id":2,
  "status_id":1,
  "dept_id":1,
  "sla_id":1,
  "topic_id":1
  }
}

Status Code

{
    "status": "Success",
    "time": 0.09253191947937012,
    "data": "3425" // Ticket ID
}
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Last updated 2 years ago

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